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First Actions to be Performed On Service Call with DDD Drives



First Actions to be Performed On Service Call with DDD Drives


Pull RAID Administration Log created by RAID Administration Program or Netfinity Manager. RAID Administration Program can be obtained from the Configuration Diskette which contains the device drivers under the specific operating system subdirectory. The diskette is available on the IBM website http://www.us.pc.ibm.com/files.html . Search on 'RAID'.
From reading the RAID Administration Log or Netfinity Manager log, determine whether a HSP drive was present in the system or not. The log will indicate that a drive in a specific bay went DDD. Then, if hot spare was present, it will indicate that a drive in a specific bay auto-replaced the DDD drive bay.
View the Drive Information under Options in RAID Administration Program or under Netfinity RAID Manager to determine if any errors were recorded against DDD drive.

NOTE: Do not reboot the system because these error counters initialize to zero when the system is rebooted.


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