General Checkout

^{IBM-AUSTRIA - PC-HW-Support 30 Aug 1999}

General Checkout

General Checkout

The following general checkout procedures are for the ServeRAID adapters and system boards containing integrated ServeRAID controllers.

-Attention- The drives in the system you are servicing might have been rearranged or the drive startup sequence changed.
Be extremely careful during write operations such as copying, saving, or formatting.
Data or programs can be overwritten if you choose an incorrect drive.

Diagnostic error messages appear when a test program finds a problem with a hardware option. For the test programs to determine if a test Passed, Failed, or Aborted properly, the test programs check the error-return code at test completion.

General error messages appear if a problem or conflict is found by an application program, the operating system, or both.
For an explanation of these messages, refer to the information supplied with that software package.

For systems that are part of a shared DASD cluster, run one test at a time in looped mode.
Do not run all tests in looped mode, as this could enable the DASD diagnostic tests.

Note:

A failed system might be part of a shared DASD cluster (two or more systems sharing the same external storage device(s)).
Prior to running diagnostics, verify that the failing system is not part of a shared DASD cluster.

A system might be part of a cluster if:

The customer identifies the system as part of a cluster.
One or more external storage units are attached to the system and at least one of the attached storage units is additionally attached to another system or unidentifiable source.
One or more systems are located near the failing system.

If the failing system is suspected to be part of a shared DASD cluster, all diagnostic tests can be run except diagnostic tests that test either the storage unit (DASD residing in the storage unit), or the storage adapter attached to the storage unit.

Notes:

Before replacing any FRUs, ensure the latest level of BIOS and firmware is installed on the system. Also, ensure that the latest level or customer-approved level of the ServeRAID adapter/controller BIOS and firmware are installed. Down-level BIOS or firmware might cause false errors and unnecessary replacement of the adapter or system board.
If multiple error codes are displayed, diagnose the first error code displayed.
If an installed device is not recognized by the diagnostics program, that device might be defective.

+---+ |001| +---+ IS THE SYSTEM PART OF A CLUSTER? Yes No | | | +-+-+ | |002| Go to Step 004. | +---+ +-+-+ |003| +---+ Schedule maintenance with the customer. Shut down all systems related to the cluster. Run the hard disk test of the server diagnostics on the shared storage. ------------------------------------------------------------------------ +---+ |004| +---+ - Power-off the server and all external devices. - Check all cables and power cords. - Set all display controls to the middle position. - Boot the machine and watch for the ServeRAID adapter BIOS screen. An example of a BIOS screen appears below. +--------------------------------------------------------------------------------+ | | | __________________________________ | | IBM ServeRAID BIOS | | Copyright IBM Corp. 1995,1998 | | Ver: 3.00.12 08/14/1998 | | __________________________________ | | << Press Ctrl+I to access the Mini-Configuration Program. >> | | | | Initializing ServeRAID Controller 1 in Slot 1. | | Power-on self-test can take up to 59 Second(s) - test Passed. | | Drive configuration can take up to 6 Minute(s) 0 Second(s) - test Passed. | | ServeRAID Firmware Version:2.82.00 | | No logical drives found, none are installed. | | Non-Disk SCSI Devices Found: CD-ROM 0, Tape 0, Removable-media 0, Other 1. | | | | BIOS not loaded no devices found - Installation stopped. | | | +--------------------------------------------------------------------------------+ DID THE BIOS SCREEN APPEAR? Yes No | | | +-+-+ | |005| Try to download the ServeRAID BIOS to the adapter and reboot. | +---+ If unsuccessful, replace the ServeRAID adapter. +-+-+ |006| +---+ - Note the status of the Power-On Self-Test. DID THE POST INDICATE A PASSED STATUS? Yes No | | | +-+-+ | |007| Refer to the Symptom-to-FRU Index for the following adapters: | +---+ | - IBM PC ServeRAID Adapter (see Symptom-to-FRU Index) | - IBM ServeRAID II Ultra SCSI Adapter (see Symptom-to-FRU Index) | - IBM Netfinity ServeRAID Adapter 3H Ultra2 SCSI Adapter (see Symptom-to-FRU Index) | - IBM Netfinity ServeRAID Adapter 3L Ultra2 SCSI Adapter (see Symptom-to-FRU Index) +-+-+ |008| +---+ - Note the Drive Configuration Status. DID THE DRIVE CONFIGURATION STATUS INDICATE A PASSED STATUS? Yes No | | | +-+-+ | |009| Refer to the Drive Configuration Conflict Resolution | +---+ procedures for the following Adapters: | | - IBM PC ServeRAID Adapter (see Symptom-to-FRU Index) | - IBM ServeRAID II Ultra SCSI Adapter (see Symptom-to-FRU Index) | - IBM Netfinity ServeRAID Adapter 3H Ultra2 SCSI Adapter (see Symptom-to-FRU Index) | - IBM Netfinity ServeRAID Adapter 3L Ultra2 SCSI Adapter (see Symptom-to-FRU Index) +-+-+ |010| +---+ Run the diagnostic program for the ServeRAID adapter. If an Error Message indicates a failure, replace the adapter. - or - If the new adapter is installed and you still suspect a problem, go to 'General Checkout' in the Hardware Maintenance Manual for the server that the adapter/controller is installed in.

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