IBM-AUSTRIA - PC-HW-Support    30 Aug 1999

UNABLE TO INSTALL WINDOWS NT 4.0 FROM CDROM BOOT

    Record number:       H166309
    Device:              D/T8659
    Model:               M
    Hit count:           UHC00001
    Success count:       USC0000
    Publication code:    PC50
    Tip key:
    Date created:        O99/03/25
    Date last altered:   A99/04/16
    Owning B.U.:         USA


Abstract: UNABLE TO INSTALL WINDOWS NT 4.0 FROM CDROM BOOT

SYMPTOM:

1.  After booting the system from the Windows NT 4.0 CD, the installation stops when Windows NT indicates that it did not  detect any additional mass storage devices installed in the system.
2.  Pressing <S> at this point to Specify Additional Device and using the 7800 Family Manager diskette results in setup  saying "...the disk controller you specified is not installed in your computer".

     OR

3.  After booting the system from the Windows NT 4.0 CD, pressing <F6> to install the 7800 Family Manager diskette NT  driver (when the message "setup is inspecting your system" appears), results in setup still only seeing the IDE CD-ROM  (ATAPI 1.2)/PCIIDE controller.

PROBLEM ISOLATION AIDS:

•  The system is a Netfinity 5000 server, Type 8659, any Model.
•  The system is having NT installed.
•  The Device Driver for the on-board SCSI Adapter, contained in the following diskette is affected:

    7800 Family Manager Diskette V2.11 (P/N 10L9293)

FIX:

A new 7800 Family Manager Diskette has been released which will allow Windows NT to be installed by booting the CD.

After booting the NT CD press <F6> when the message "setup is inspecting your system" appears on the screen.
Use diskette P/N 00N8689 - 7800 Family Manager Diskette (Win NT V4.0, Win NT V3.51, NetWare V3_X, NetWare, OS/2 2/1X/Warp/SMP) V3.01 I37 or higher to install the NT4 driver for the on-board SCSI controller.

The 7800 Family Manager Diskette v3.01 I37 (or higher) can be downloaded from the following URL:

http://www.pc.ibm.com/searchfiles.html
Search on "7800 Family Manager"

DETAILS:

The Netfinity 5000 uses the new Adaptec 7895 chipset on the systemboard.
The Adaptec 78xx driver that ships on the Windows NT 4.0 CD-ROM is incompatible with this new chipset.

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