ECA032: NETFINITY 18.2GB 10,000RPM WIDE ULTRA SCSI HOT-SWAP

^{IBM-AUSTRIA - PC-HW-Support 30 Aug 1999}

ECA032: NETFINITY 18.2GB 10,000RPM WIDE ULTRA SCSI HOT-SWAP

Subject: ECA032: NETFINITY 18.2GB 10,000RPM WIDE ULTRA SCSI HOT-SWAP
Updated Netfinity server RETAIN ECA032:

Record number: H166864 Device: D/T8680 Service code: 33 ECA number: ECA032 Parts source: LOC EC number: ECE72603T Publish flag: R Mandatory: Y Hit count: UHC00068 Automatic shipment: N Success count: USC0000 Availability date: 99/06 Publication code: PC50 Plant of control: 23 Date created: O99/06/09 Tip key: Date last altered: A99/08/20 Owning B.U.: USA

Abstract: ECA032: NETFINITY 18.2GB 10,000RPM WIDE ULTRA SCSI HOT-SWAP

PURPOSE:

This ECA provides for the replacement of Netfinity 18.2GB 10,000rpm Wide Ultra SCSI Hot-Swap SCA-2 Hard Disk Drives (HDD) in a limited number of Netfinity systems, that experience Soft errors on multiple heads on medium or hardware hard errors, causing the drive to be marked DDD.

They may also have a symptom of "Drive not ready".

This ECA is "MANDATORY".

This ECA is scheduled to be withdrawn December 31, 2000.

To order this ECA, contact your IBM Branch Office, Central Response Office or Designated Country ECA Coordinator.

FEATURES:

Type, Machines Affected Model, With and/or Feature/Device B/M to be Service System Stage B/M Description Installed Hours Hours X B/M0000000 OPTION P/N01K8503 B/M37L6223 01.0 00.5

PHYSICAL CHECK:

The system is any of the following IBM servers:

a Netfinity 7000-M10 server, Type 8680, any Model. a Netfinity 7000 server, Type 8651, any Model. a Netfinity 5500-M20 server, Type 8662, any Model. a Netfinity 5500-M10 server, Type 8661, any Model. a Netfinity 5500 server, Type 8660, any Model. a Netfinity 5000 server, Type 8659, any Model. a Netfinity 3500 server, Type 8644, any Model. a Netfinity 3000 server, Type 8476, any Model. a Netfinity 1000 server, Type 8477, any Model. a PC Server 720, Type 8642, any Model. a PC Server 704, Type 8650, any Model. a PC Server 520, Type 8641, any Model. a PC Server 330, Type 8640, any Model. a PC Server 325, Type 8639, any Model. a PC Server 320, Type 8640, any Model. a PC Server 315, Type 8638, any Model. a PC Server 310, Type 8639, any Model. an EXP 15, Type 3520, any Model. an EXP 10, Type 3520, any Model.

Note: For a chart that lists only products that have been tested with current models of IBM Netfinity and PC Servers, go to the following URL:

http://www.pc.ibm.com/us/compat/storage/matrix.shtml#hddhs

The system is configured with the following HDD option:

a Netfinity 18.2GB 10,000rpm Wide Ultra SCSI Hot-Swap
SCA-2 (80-pin) HDD, FRU P/N 10L6047

The HDD has a serial number listed in the following file:

ftp://ftp.pc.ibm.com/pub/special/haze/eca032sn.txt

PREREQUISITES: NONE

COMPANION: NONE

CONCURRENT: NONE

DETAIL:

The HDD part number affected is FRU P/N 10L6047.

This ECA only applies to drives with serial numbers listed in the file referred to previously.

Note: The Serial Number is located on the HDDs label on the left-hand side and says "Serial Number".

If using the ServeRAID adapter and Windows NT follow these instructions for finding the serial numbers:

ServeRAID Manager:

Install ServeRAID Manager CD.
Go to Start at the bottom of the NT screen.
Go up to Programs; then, find ServeRAID Manager.
Click on Controller 1; then, Physical Drives, followed by the appropriate SCSI Channel ID.
The IDs of all drives and their status will then appear.
Left click on any of the drive IDs. The serial number along with other information appear seen under drive information.

ServeRAID Administration/Monitor:

Go to Start at the bottom of the NT Screen
(this is after installation of ServeRAID Admin/Monitor, which can be done from a diskette).
Find IBM ServeRAID Administration.
Current settings of the drives appear along with array information.
Right click on the desired drive ID, and just as before, the serial numbers along with other information will appear under drive information.

If using Fibre channel the SYMplicity Storage Manager has an option called Module Profile.

After selecting Module Profile, a choice of Drives will show the serial number of the individual drives selected.

Refer to the HMM or User's Guide for instructions on replacing the HDD assembly.
Ensure that the latest level of ServeRAID firmware (3.50 or later) has been applied prior to replacement of drives.

Note: The customer is responsible for backing up any data.

The HMM, User Guides, (in .PDF format) and ServeRAID firmware are available from the following URL:

http://www.pc.ibm.com/searchfiles.html

NOTES:

This ECA is "MANDATORY".

This ECA is scheduled to be withdrawn December 31, 2000.

The only part number which can be ordered for this ECA is the B/M P/N 37L6223, which will contain the FRU P/N 10L6047.

Parts in "Features" Section, under "B/M to be Installed" column, should be Ordered Code "B".
Parts MAY be Ordered Code "X".

PARTS DISPOSITION:

The removed parts are the property of IBM and should be returned as per your country guidelines and local branch office procedures.

USA:

IBM PSS/TSS CE's should record all time and parts to Service Code 33, ECA032, Other Office 990.
Travel Time = 0.8Hrs.
USA Business Partners: Warranty claims for ECA Reimbursement
should be submitted via ECLAIM using Type Service 0E.
Refer to the Service Support Guide (SSG) for details.

EMEA:

IBM PSS CE's should record all time and parts to Service Code 33, ECA032, (M/T) Other Office 990.
Travel Time = 0.8Hrs.
EMEA Business Partners: Refer to Warranty Claim System;
Use Emergency Claim 5 (ECA) and enter into CPPS:
ECA Number 032
Machine Type - as required.

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